“The objectives of the study were to: i) explore the governance and delivery of public services in water and roads services in Addis Ababa and Hawassa; ii) assess the capacities of water supply and roads agencies to effectively deliver services; iii) examine transparency,
accountability and voicing mechanisms in water and roads services delivery; iv) assess the degree and factors affecting clients’ satisfaction in water and roads services delivery; v) identify
and analyze major differences between the two cities in the respective sectors in terms of important governance variables (alternative delivery mechanisms, transparency, accountability,
and voicing mechanisms); and vi) recommend ways of improving the governance and delivery of water and roads services.”
