“This brief compares Tanzanian citizens’ perceptions of service delivery by local government authorities between 2003 and 2006; summarising their perceptions of the overall quality of local services, as well as their satisfaction with services in the three key sectors of education, health and water. Citizen’s experiences and perceptions are critical for identifying local needs and priorities designing and implementing effective and efficient service models, and monitoring and evaluating progress in service delivery. The results of this reported study indicate that progress made in local service delivery varies significantly by sector and location, both between and within councils.”
