“Most governments have both centralized and decentralized levels of decision making in which choices made at each level regarding the provision of public services are influenced by the demands for those services by persons living in such jurisdiction. Consequently, this paper examines decentralization and service delivery. It is anticipated that this framework paper will shed more light on the concept of decentralization, methodology for conducting research on the subject as well as its importance in improving service delivery. In addition, areas for future research will be identified.”
