Briefing Paper

Pathways to Strengthen the Quality of Public Service Delivery in Uganda: Barazas as Citizen Advocacy Forums

Studies on governance show that the provision of information and the involvement of beneficiaries
in project monitoring can significantly improve both the quantity and the quality of local public
service delivery. Drawing on findings from a qualitative impact assessment of barazas, this policy
note provides evidence on the impact pathways through which beneficiary involvement in project
monitoring improves public service delivery.