The views in this policy brief is restricted to the perspectives of the users of primary health services. It mainly identifies various impediments in the delivery of primary health care services that may be important to the users but may appear trivial to healthcare personnel. Incorporating the views of the users in the management of primary health services will lead to fewer unsatisfied users. Policy makers and care givers should respect these patient preferences to deliver effective improvement of the quality of care as a potential means to increase the utilization of PHC services in Delta State in particular and other parts of Nigeria in general.
