Public Service Performance: Towards a better life for all

“This paper examines the extent to which this ‘better life for all’ – in the context of the performance of the Public Service – has become a reality in the period since the 1994 elections. It further examines the context in which performance enhancement has to occur in relation to the unique developmental challenges of South Africa. It also examines the reforms that were instituted during the first decade of democracy and the delivery record of government over the same period and, therefore, interrogates the challenges that have emerged as a result of policy and implementation deficits exposed by this record. Finally, the challenges that face the Public Service in this second decade of democracy are identified.”