“The Service Delivery Indicators (“the Indicators”) provide a set of metrics for
benchmarking service delivery performance in education and health in Africa to track
progress across and within countries over time. The Indicators seek to enhance active
monitoring of service delivery by policy-makers and citizens, as well as to increase
accountability and good governance. The perspective adopted by the Indicators is that of citizens accessing services and facing shortcomings. This report outlines the analytical underpinnings of the proposed indicators and reports on the results from two pilots carried out in the education and health sectors in Senegal and Tanzania. The report concludes with a discussion of lessons learned and trade-offs, while ultimately proposing that the project be scaled up.”
